Orders ship Monday–Friday from our California warehouse (excluding holidays). Standard processing typically takes up to 2 business days. During peak periods, such as holidays or promotional events, processing may take up to 4 business days.

We offer Instant Exchanges through our Returns Portal. When selecting this option, a small $1.00 authorization hold is placed on your card until the original item is returned. Your replacement item is shipped right away so you can receive it as quickly as possible.

If you choose a standard exchange, it will be processed once your return is received back to our warehouse via USPS.

If you have any questions at all, our team is always happy to help.

If your order has not arrived within 2 business days of the expected delivery window, please contact our team and we’ll be happy to assist. If items are still in stock, we can help arrange a replacement.

Please note the following regarding missing or stolen packages:

• SeaVees must be notified within 7 days of the tracking status showing “delivered”
• We may need to allow 3–5 business days for the carrier to complete a delivery investigation
• Replacement orders or web credit may be issued once the issue is confirmed, provided we are notified within 5 business days of delivery status

If you still have not received your package, please contact us HERE with your order number, shipping address, and phone number.